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What if I didn’t try to sign in to my account? If you received these email alerts but didn’t try to sign in to your Etsy account, we recommend that you reset your password. If these resources didn’t help, click Contact support at the bottom of this page.
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Learn more about how to reinstate a suspended account. To find more information about why your account was suspended, we recommend checking the email inbox associated with your account for a message from Etsy. To sign in to a suspended account, use a computer web browser.
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You can’t access a suspended account on the Sell on Etsy app or in a mobile web browser. If your web browser is out of date, that can cause problems signing in. I have the correct username and password, but I can’t sign in Learn more about reopening an Etsy account you closed. If you permanently closed and deleted your Etsy account, you cannot reopen it. If you want to reopen an Etsy account that you closed, you can reopen your account. I want to reopen an Etsy account I previously closed If you’re having trouble with two-factor authentication, try using one of the backup codes given to you when you enabled two-factor authentication. I can’t sign in because of two-factor authentication If you received these email alerts but didn’t try to sign in to your Etsy account we recommend that you reset your password. If you don’t see the email in your inbox, check your spam or junk mail folder. This means that a security code will be sent to the email linked to your Etsy account, and inputting the code correctly will grant you access to your account again. Sellers trying to access their Etsy accounts may receive a pop-up message saying “We just sent you a code”. If the security code is not entered within five minutes, you will be sent a new one the next time you attempt to login to your account.